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primary topic: Adoption of Digital Innovation in Public Service Evaluation: Application of SuKma e Jatim in the Public Service Mall of Bojonegoro Regency

Adoption of Digital Innovation in Public Service Evaluation: Application of SuKma e Jatim in the Public Service Mall of Bojonegoro Regency
type: Thesis
type: Article
abstract: The use of digital innovation in evaluating public services is crucial to improve transparency, data accuracy, and service quality in line with community needs. However, a gap exists between innovation adoption theory and field practice, particularly in terms of low user participation and suboptimal survey results. This study analyzes the adoption of the SuKma e Jatim application at the Bojonegoro Regency public service mall, utilizing Rogers’ innovation diffusion theory. The method employed is qualitative, utilizing a case study approach that involves observation, in-depth interviews, and documentation techniques. The data are then analyzed using the Miles & Huberman model, with assistance from NVivo 12 software. The results show the SuKma e Jatim application has relative advantages in the form of a faster, more efficient, and more transparent evaluation process, but its compatibility and ease of use are still influenced by digital literacy and the need for technical assistance. The trial rates low due to a lack of socialization, while observability is high because survey results can be accessed in real-time and used to improve services. This study concludes that SuKma e Jatim has strong potential as a digital innovation in public service evaluation, but its successful adoption requires strengthening socialization, increasing user capacity, and continuous technical development.
date: 2026-02-10
status: published
author list: authors
type: EPrint
type: ThesisEPrint
is part of: repository
has document: Adoption of Digital Innovation in Public Service Evaluation: Application of SuKma e Jatim in the Public Service Mall of Bojonegoro Regency (Text)
subject: Prodi Administrasi Publik

Adoption of Digital Innovation in Public Service Evaluation: Application of SuKma e Jatim in the Public Service Mall of Bojonegoro Regency (Text)
type: Document

Adoption of Digital Innovation in Public Service Evaluation: Application of SuKma e Jatim in the Public Service Mall of Bojonegoro Regency (Text)
type: Document
has file: ISI MITA ALFIATUS.pdf
has part: ISI MITA ALFIATUS.pdf

Adoption of Digital Innovation in Public Service Evaluation: Application of SuKma e Jatim in the Public Service Mall of Bojonegoro Regency (Text)
type: Document

Ilmu Sosial & Ilmu Politik
type: Organization

Administrasi Publik, Ilmu Sosial & Ilmu Politik
type: Organization

Kasiami Sri Kasiami
type: Person
given name: Kasiami
family name: Sri Kasiami

Septian Esa Septian
type: Person
given name: Septian
family name: Esa Septian

Sa'adah(2026) Mita Alfiatus Sa'adah
type: Person
given name: Sa'adah(2026)
family name: Mita Alfiatus Sa'adah

Universitas Bojonegoro
type: Organization

HTML Summary of #4304 Adoption of Digital Innovation in Public Service Evaluation: Application of SuKma e Jatim in the Public Service Mall of Bojonegoro Regency
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primary topic: Adoption of Digital Innovation in Public Service Evaluation: Application of SuKma e Jatim in the Public Service Mall of Bojonegoro Regency

Prodi Administrasi Publik
type: Concept