eprintid: 4304
rev_number: 12
eprint_status: archive
userid: 1333
dir: disk0/00/00/43/04
datestamp: 2026-02-23 04:25:34
lastmod: 2026-02-23 04:25:34
status_changed: 2026-02-23 04:25:34
type: thesis
metadata_visibility: show
creators_name: Mita Alfiatus Sa'adah, Sa'adah(2026)
creators_id: mitaalfi18@gmail.com
contributors_type: http://www.loc.gov/loc.terms/relators/AUT
contributors_type: http://www.loc.gov/loc.terms/relators/AUT
contributors_name: Esa Septian, Septian
contributors_name: Sri Kasiami, Kasiami
contributors_id: esaseptian27@gmail.com
contributors_id: sri.kasiami@gmail.com
corp_creators: Universitas Bojonegoro
title: Adoption of Digital Innovation in Public Service Evaluation: 
Application of SuKma e Jatim in the Public Service Mall of 
Bojonegoro Regency
ispublished: pub
subjects: CB
divisions: sch_art
keywords: Digital Innovation; Public Service; SuKma e Jatim
note: 22632011088
abstract: The use of digital innovation in evaluating public services is crucial to improve transparency, data accuracy, and service quality in line with community needs. However, a gap exists between innovation adoption theory and field practice, particularly in terms of low user participation and suboptimal survey results. This study analyzes the adoption of the SuKma e Jatim application at the Bojonegoro Regency public service mall, utilizing Rogers’ innovation diffusion theory. The method employed is qualitative, utilizing a case study approach that involves observation, in-depth interviews, and documentation 
techniques. The data are then analyzed using the Miles & Huberman model, with assistance from NVivo 12 software. The results show the SuKma e Jatim application has relative advantages in the form of a faster, more efficient, and more transparent evaluation process, but its compatibility and ease of use are still influenced by digital literacy and the need for technical assistance. The trial rates low due to a lack 
of socialization, while observability is high because survey results can be accessed in real-time and used to improve services. This study concludes that SuKma e Jatim has strong potential as a digital innovation in public service evaluation, but its successful adoption requires strengthening socialization, increasing user capacity, and continuous technical development.
date: 2026-02-10
date_type: completed
full_text_status: restricted
institution: Ilmu Sosial & Ilmu Politik
department: Administrasi Publik
thesis_type: bachelor
thesis_name: sarjana
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citation:   Mita Alfiatus Sa'adah, Sa'adah(2026)  (2026) Adoption of Digital Innovation in Public Service Evaluation: Application of SuKma e Jatim in the Public Service Mall of Bojonegoro Regency.  Bachelor thesis, Ilmu Sosial & Ilmu Politik.   
document_url: https://repository.unigoro.ac.id/id/eprint/4304/1/ABSTRAK%20MITA%20ALFIATUS.pdf
document_url: https://repository.unigoro.ac.id/id/eprint/4304/2/ISI%20MITA%20ALFIATUS.pdf
document_url: https://repository.unigoro.ac.id/id/eprint/4304/3/LAMPIRAN%20MITA%20ALFIATUS.pdf