eprintid: 4305
rev_number: 12
eprint_status: archive
userid: 1344
dir: disk0/00/00/43/05
datestamp: 2026-02-23 04:35:56
lastmod: 2026-02-23 04:35:56
status_changed: 2026-02-23 04:35:56
type: thesis
metadata_visibility: show
creators_name: Putri Ana Istiqomah, Istiqomah(2026)
creators_id: putriistiqomah24@gmail.com
contributors_type: http://www.loc.gov/loc.terms/relators/AUT
contributors_type: http://www.loc.gov/loc.terms/relators/AUT
contributors_name: Ana Kumalasari, Kumalasari
contributors_name: Sri Kasiami, Kasiami
contributors_id: anakumala30@gmail.com
contributors_id: sri.kasiami@gmail.com
corp_creators: Universitas Bojonegoro
title: Digital Inclusion and The Challenges of Accessing G2C Public
Services for The Elderly: A Case Study In Bojonegoro
Regency
ispublished: pub
subjects: CB
divisions: sch_art
keywords: Digital Inclusion, Challenges, G2C, Digital Divide, Elderly Inclusion
note: 22632011109
abstract: This article aims to advance the development of increasingly sophisticated household appliances and digital technology, which are currently trending. However, a group that has been left behind in this modern era remains, namely, older people. Its novelty is that it provides a practical contribution to the
Bojonegoro district government so that digital public services are not discriminatory towards older people. The purpose of this article is to gain a deeper understanding of the digital inclusion in public services for citizens (G2C) and the access challenges faced by all older adults in Bojonegoro Regency. The
conceptual framework used in this article consists of digital inclusion, G2C public services, the digital divide, and elderly inclusion. This research employs a qualitative approach, utilizing a case study method. The data collection techniques described in this article were conducted through interviews and
document analysis. Meanwhile, the data analysis technique used software, namely N'vivoNVivo, to process qualitative
research data. The study's results show that internal and external factors act as barriers to older people's
access to digital public services in Bojonegoro Regency. The internal factor is the lack of motivation among older people to learn new digital technologies, while the external factor is the lack of elderlyfriendly digital technology services. The development of digital technology, especially governmentprovided digital public services, must overcome the digital divide across all communities in Bojonegoro
Regency—practical recommendations for equitable government infrastructure and flexible service approaches.
date: 2026-02-10
date_type: published
full_text_status: restricted
institution: Ilmu Sosial & Ilmu Politik
department: Administrasi Publik
thesis_type: bachelor
thesis_name: sarjana
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citation:   Putri Ana Istiqomah, Istiqomah(2026)  (2026) Digital Inclusion and The Challenges of Accessing G2C Public Services for The Elderly: A Case Study In Bojonegoro Regency.  Bachelor thesis, Ilmu Sosial & Ilmu Politik.   
document_url: https://repository.unigoro.ac.id/id/eprint/4305/1/ABSTRAK%20PUTRIANA.pdf
document_url: https://repository.unigoro.ac.id/id/eprint/4305/2/ISI%20PUTRIANA.pdf
document_url: https://repository.unigoro.ac.id/id/eprint/4305/3/LAMPIRAN%20PUTRIANA.pdf