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primary topic: Quality of Public Services Through Online Single Submission (OSS) at the Blora Investment and One-Stop Integrated Service Office

Quality of Public Services Through Online Single Submission (OSS) at the Blora Investment and One-Stop Integrated Service Office
type: AcademicArticle
type: Article
abstract: The quality of public services is an important factor in building public trust and satisfaction. In Indonesia, the Online Single Submission (OSS) system was introduced to simplify the licensing process and increase transparency. In Blora, DPMPTSP manages OSS implementation, but challenges such as service instability, slow response, and technical issues are still found. This research aims to analyze the influence of public administration services through the Online Single Submission (OSS) system at the Blora Investment and One Stop Integrated Services Service (DPMPTSP) This study uses a qualitative descriptive approach to understand the influence of the service quality of the Online Single Submission (OSS) system on user satisfaction at DPMPTSP Blora. The data was collected through semi-structured interviews and observations, focusing on timeliness, officer response, and user barriers. The sample was purposively selected from employees involved in OSS management, with data validation through source triangulation and expert consultation. The results of the research in show that the inline single submission (OSS) system at the Blora Investment and One-Stop Integrated Services (DPMPTSP) has a positive impact on the efficiency of licensing service. The OSS system at DPMPTSP Blora improves licensing efficiency, supports the economy, and is supported by infrastructure and human resource development. Challenges such as limited human resources, internet access, and information need to be overcome to make OSS an inclusive and sustainable public service model.
volume: 13
issue: 2
is part of: Publik (Jurnal Ilmu Adminsitrasi)
status: peerReviewed
status: published
author list: authors
creator: Junadi Junadi
type: EPrint
type: ArticleEPrint
is part of: repository
has document: Quality of Public Services Through Online Single Submission (OSS) at the Blora Investment and One-Stop Integrated Service Office (Text)
subject: JA Political science (General)

Quality of Public Services Through Online Single Submission (OSS) at the Blora Investment and One-Stop Integrated Service Office (Text)
type: Document
has file: LIT 2024 Heni Listiana Puspitasari , Ahmad Supratyo, Junadi.pdf
has part: LIT 2024 Heni Listiana Puspitasari , Ahmad Supratyo, Junadi.pdf

Publik (Jurnal Ilmu Adminsitrasi)
type: Organization

Publik (Jurnal Ilmu Adminsitrasi)
type: Collection
issn: 25812084

Junadi Junadi
type: Person
given name: Junadi
family name: Junadi

Puspitasari (2026) Heni Listiana Puspitasari
type: Person
given name: Puspitasari (2026)
family name: Heni Listiana Puspitasari

Universitas Bojonegoro
type: Organization

HTML Summary of #4580 Quality of Public Services Through Online Single Submission (OSS) at the Blora Investment and One-Stop Integrated Service Office
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primary topic: Quality of Public Services Through Online Single Submission (OSS) at the Blora Investment and One-Stop Integrated Service Office

JA Political science (General)
type: Concept