eprintid: 4582
rev_number: 13
eprint_status: archive
userid: 1215
dir: disk0/00/00/45/82
datestamp: 2026-04-13 02:06:00
lastmod: 2026-04-13 02:06:00
status_changed: 2026-04-13 02:06:00
type: thesis
metadata_visibility: show
creators_name: Hesti Febri Anisa, Anisa(2026)
creators_id: hestifebrihesti@gmail.com
contributors_name: Ana Kumala Sari, Sari(2026)
contributors_name: Musta'ana, Musta'ana(2026)
contributors_id: anakumala30@gmail.com
contributors_id: anarochim@gmail.com
corp_creators: Universitas Bojonegoro
title: E-GOVENRMENT AND THE REALITY GAP: ANALYSIS OF USER PERCEPTIONS OF THE SIMANTAP APPLICATION AT BKPP BOJONEGORO USING THE TAM 3 APPROACH 
.
ispublished: inpress
subjects: CB
divisions: sch_art
note: 22632011064
abstract: Transformasi digital yang pesat telah mendorong pemerintah daerah untuk mengadopsi sistem e-government guna meningkatkan efisiensi, transparansi, dan akuntabilitas. Namun, banyak aplikasi layanan publik digital masih menghadapi kesenjangan antara desain dan realita yang memengaruhi penerimaan pengguna dan adopsi jangka panjang. Studi ini menganalisis penerimaan aplikasi SIMANTAP (Sistem Informasi Manajemen Aparatur Terpadu) yang diimplementasikan oleh Badan Pelayanan Publik, Pendidikan, dan Pelatihan (BKPP) Kabupaten Bojonegoro, Jawa Timur. Penelitian ini mengintegrasikan Model Penerimaan Teknologi 3 (TAM 3), Teori Difusi Inovasi (IDT), dan Tata Kelola Era Digital (DEG) untuk memberikan pemahaman komprehensif tentang faktorfaktor yang memengaruhi niat perilaku pegawai negeri sipil. Dengan menggunakan pendekatan kuantitatif, data dikumpulkan dari 324 pegawai negeri sipil yang telah menggunakan SIMANTAP selama minimal tiga bulan dan dianalisis menggunakan Partial Least Squares–Structural Equation Modeling (PLS-SEM). Hasil menunjukkan bahwa persepsi kegunaan secara signifikan memengaruhi niat perilaku, sedangkan persepsi kemudahan penggunaan secara signifikan memengaruhi persepsi kegunaan tetapi tidak memengaruhi niat perilaku, yang mencerminkan sifat wajib penggunaan sistem. Temuan ini juga mengungkapkan beberapa kesenjangan antara desain dan realitas yang berkaitan dengan kompleksitas sistem, literasi digital, integrasi data, dan budaya organisasi. Studi ini berkontribusi pada literatur e-government dengan menawarkan kerangka analitis integratif dan memberikan rekomendasi praktis untuk meningkatkan sistem manajemen personel digital di sektor publik.
date: 2026-05-30
date_type: published
full_text_status: restricted
pages: 63
institution: Ilmu Sosial Dan Ilmu politik
department: Administrasi publik
thesis_type: bachelor
thesis_name: sarjana
referencetext: Ajzen, I. (1991). The theory of planned behavior. Organizational Behavior and Human Decision Processes, 50(2), 179–211. 
Al-Hujran, O., Al-Debei, M. M., Chatfield, A., & Migdadi, M. (2018). The imperative of influencing citizen attitude toward e-government adoption and use. Computers in Human Behavior, 88, 581–592. 
Almarabeh, T., & AbuAli, A. (2010). A general framework for e-government: Definition, maturity challenges, opportunities, and success. European Journal of Scientific Research, 39(1), 29– 42. 
Carter, L., & Belanger, F. (2005). The utilization of e-government services: Citizen trust, innovation, and acceptance factors. Information Systems Journal, 15(1), 5–25. 
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319–340. 
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1992). Extrinsic and intrinsic motivation to use computers in the workplace. Journal of Applied Social Psychology, 22(14), 1111–1132. 
Dunleavy, P., Margetts, H., Bastow, S., & Tinkler, J. (2006). Digital Era Governance: IT Corporations, the State, and e-Government. Oxford University Press. 
Dwivedi, Y. K., Rana, N. P., Janssen, M., Lal, B., Williams, M. D., & Clement, M. (2017). An empirical validation of a unified model of electronic government adoption (UMEGA). Government Information Quarterly, 34(2), 211–230. 
Dwivedi, Y. K., Weerakkody, V., & Janssen, M. (2012). Moving towards maturity: Challenges to successful e-government implementation and diffusion. ACM SIGMIS Database, 42(4), 11– 22. 
Fishbein, M., & Ajzen, I. (1975). Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research. Addison-Wesley. 
Gefen, D., & Straub, D. W. (2000). The relative importance of perceived ease of use in IS adoption: A study of e-commerce adoption. Journal of the Association for Information Systems, 1(1), 1–30. 
Heeks, R. (2006). Implementing and Managing eGovernment: An International Text. SAGE Publications. 
Ismail, N. A., Abdullah, M. S., & Zailani, S. (2019). Adoption of innovation in public sector organizations: A case of e-government in Malaysia. Journal of Asian Public Policy, 12(3), 
299–315. 
Kettunen, P., & Kallio, J. (2021). Digital transformation of local government: Drivers and outcomes. Government Information Quarterly, 38(4), 101–115. 
Kim, S., & Lee, H. (2006). The impact of e-government on public sector performance: The case of Seoul Metropolitan Government. Public Administration Review, 66(3), 370–385. 
Lean, O. K., Zailani, S., Ramayah, T., & Fernando, Y. (2009). Factors influencing intention to use e-government services among citizens in Malaysia. International Journal of Information Management, 29(6), 458–475. 
Mafrudhoh, S., & Bisma, R. (2021). Analisis penerimaan aplikasi layanan publik berbasis teknologi dengan pendekatan TAM. Jurnal Ilmu Administrasi Publik, 9(2), 101–112. 
Moon, J. W., & Kim, Y.-G. (2001). Extending the TAM for a World-Wide-Web context. Information & Management, 38(4), 217–230. 
Ndou, V. (2004). E-government for developing countries: Opportunities and challenges. The Electronic Journal on Information Systems in Developing Countries, 18(1), 1–24. 
Ndou, V., & Passiante, G. (2005). E-government and organizational change in public administration: The Italian case. Electronic Journal of E-Government, 3(1), 15–22. 
Oliveira, T., & Martins, M. F. (2011). Literature review of information technology adoption models at firm level. Electronic Journal of Information Systems Evaluation, 14(1), 110–121. 
Pavlou, P. A. (2003). Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model. International Journal of Electronic Commerce, 7(3), 101– 134. 
Rogers, E. M. (2003). Diffusion of Innovations (5th ed.). Free Press. 
Schaupp, L. C., & Carter, L. (2010). The impact of trust, risk, and optimism bias on e-file adoption. Information Systems Frontiers, 12(3), 299–309. 
Shareef, M. A., Kumar, V., & Dwivedi, Y. K. (2011). E-government adoption model (GAM): 
Differing service maturity levels. Government Information Quarterly, 28(1), 17–35. 
Suryaningtyas, D., & Putra, P. A. (2022). Analisis faktor penerimaan sistem informasi ASN berbasis digital di lingkungan pemerintahan daerah. Jurnal Administrasi Publik Indonesia, 
8(1), 45–58. 
Susanto, T. D., & Aljoza, M. (2015). Individual acceptance of e-government services in a developing country: Dimensions of perceived usefulness and perceived ease of use. Procedia Computer Science, 72, 622–629. 
Venkatesh, V., & Bala, H. (2008). Technology Acceptance Model 3 and a research agenda on interventions. Decision Sciences, 39(2), 273–315. 
Venkatesh, V., Bala, H., Davis, F. D., Rogers, E. M., Dunleavy, P., Margetts, H., Bastow, S., Tinkler, J., Al-Hujran, E.-G. ;, Al-Debei, O., Chatfield, M. M., Migdadi, A., Almarabeh, M., Abuali, T., Mafrudhoh, A., & Bisma, N. L. (2008). Literature review of information technology adoption models at firm level. The Electronic Journal Information Systems Evaluation. In International Journal of Public Administration (Vol. 39, Issue 2). Oxford University Press. 
Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, 46(2), 186–204. 
Wibowo, A., & Tambotoh, J. (2015). Pengaruh persepsi kemudahan dan kemanfaatan terhadap minat penggunaan sistem informasi keuangan daerah. Jurnal Akuntansi Dan Keuangan, 17(2), 98–108.
citation:   Hesti Febri Anisa, Anisa(2026)  (2026) E-GOVENRMENT AND THE REALITY GAP: ANALYSIS OF USER PERCEPTIONS OF THE SIMANTAP APPLICATION AT BKPP BOJONEGORO USING THE TAM 3 APPROACH .  Bachelor thesis, Ilmu Sosial Dan Ilmu politik.   
document_url: https://repository.unigoro.ac.id/id/eprint/4582/1/ABSTRAK.pdf
document_url: https://repository.unigoro.ac.id/id/eprint/4582/2/ISI.pdf
document_url: https://repository.unigoro.ac.id/id/eprint/4582/3/LAMPIRAN.pdf