?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Adissertation&rft.aufirst=Fadila&rft.au=Esti+Nur+Fadila%2C+Fadila&rft.aulast=Esti+Nur+Fadila&rft.title=Strategi+Customer+Relationship+Management+(CRM)+dan+Kualitas+Pelayanan+dalam+Membangun+Loyalitas+Pelanggan+Grab+di+Bojonegoro&rft.inst=Ekonomi&rft.degree=Bachelor&rft.date=20+July+2026