<mets:mets OBJID="eprint_5989" LABEL="Eprints Item" xsi:schemaLocation="http://www.loc.gov/METS/ http://www.loc.gov/standards/mets/mets.xsd http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd" xmlns:mets="http://www.loc.gov/METS/" xmlns:mods="http://www.loc.gov/mods/v3" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><mets:metsHdr CREATEDATE="2026-08-23T23:09:58Z"><mets:agent ROLE="CUSTODIAN" TYPE="ORGANIZATION"><mets:name>Repository Universitas Bojonegoro</mets:name></mets:agent></mets:metsHdr><mets:dmdSec ID="DMD_eprint_5989_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:titleInfo><mods:title>Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelajar Pada Layanan Angkutan Pelajar Gratis di Kabupaten Bojonegoro</mods:title></mods:titleInfo><mods:name type="personal"><mods:namePart type="given">Davina</mods:namePart><mods:namePart type="family">Syafa Davina</mods:namePart><mods:role><mods:roleTerm type="text">author</mods:roleTerm></mods:role></mods:name><mods:abstract>Tujuan penelitian ini adalah untuk menganalisis pengaruh kualitas pelayanan terhadap kepuasan pelajar pada program angkutan pelajar gratis (APEL Gratis) di Kabupaten Bojonegoro. Penelitian ini menggunakan pendekatan kuantitatif. Populasi penelitian berjumlah 4.898 pelajar pengguna layanan angkutan pelajar gratis di Kabupaten Bojonegoro. Teknik pengambilan sampel menggunakan stratified random sampling sehingga diperoleh 98 responden. Analisis data dilakukan menggunakan resresi linier sederhana dengan bantuan software SPSS versi 23. Hasil penelitian menunjukkan bahwa kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan pelajar pada layanan angkutan pelajar gratis di Kabupaten Bojonegoro. Berdasarkan teori servqual, indikator reliability dan empathy memperoleh nilai positif tinggi sebesar 63%, diikuti assurance sebesar 61%, responsiveness sebesar 51%, dan tangible sebesar 45%. Hasil uji regresi menunjukkan nilai koefisien sebesar 0.784 dengan nilai signifikansi 0,000 (&lt; 0,05), sehingga kualitas pelayanan terbukti berpengaruh terhadap kepuasan pelajar. Dengan demikian, semakin baik kualitas pelayanan yang diberikan, maka semakin tinggi tingkat kepuasan pelajar terhadap program angkutan pelajar gratis di Kabupaten Bojonegoro.</mods:abstract><mods:classification authority="lcc">Prodi Administrasi Publik</mods:classification><mods:originInfo><mods:dateIssued encoding="iso8601">2026-07-27</mods:dateIssued></mods:originInfo><mods:originInfo><mods:publisher>Ilmu Sosial Dan Ilmu Politik;Administrasi Publik</mods:publisher></mods:originInfo><mods:genre>Thesis</mods:genre></mets:xmlData></mets:mdWrap></mets:dmdSec><mets:amdSec ID="TMD_eprint_5989"><mets:rightsMD ID="rights_eprint_5989_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:useAndReproduction>
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