{ "full_text_status": "restricted", "uri": "https://repository.unigoro.ac.id/id/eprint/5999", "userid": 1415, "date_type": "published", "department": "Administrasi Publik", "lastmod": "2026-08-18 02:37:34", "eprint_status": "archive", "note": 22632011138, "subjects": [ "CB" ], "dir": "disk0/00/00/59/99", "ispublished": "pub", "creators": [ { "name": { "honourific": null, "family": "Tahta Tribuana Tunggal Dewi", "lineage": null, "given": "Dewi" } } ], "thesis_type": "bachelor", "institution": "Ilmu Sosial dan Ilmu Politik", "abstract": "Pelayanan publik berbasis digital merupakan upaya pemerintah dalam meningkatkan efektivitas dan efisiensi pelayanan kepada masyarakat. Salah satu inovasi tersebut adalah layanan Surat Keterangan Catatan Kepolisian (SKCK) Online melalui aplikasi \u201cPolri Super App\u201d. Meskipun bertujuan mempermudah pengajuan SKCK secara daring, pelaksanaannya masih menghadapi berbagai kendala, seperti gangguan sistem, keterbatasan jaringan internet, dan rendahnya pemahaman sebagian masyarakat dalam menggunakan aplikasi. Kondisi tersebut menunjukkan bahwa kualitas pelayanan SKCK Online perlu dikaji lebih lanjut.\r\nPenelitian ini bertujuan mendeskripsikan kualitas pelayanan Surat Keterangan Catatan Kepolisian SKCK Online pada aplikasi \u201cPolri Super App\u201d di Polres Bojonegoro berdasarkan teori E-Service Quality dari Parasuraman, Zeithaml, dan Malhotra (2005), yang meliputi efficiency, system reliability, system availability, serta privacy and security. Penelitian menggunakan metode deskriptif dengan pendekatan kualitatif. Data diperoleh melalui observasi, wawancara, dan dokumentasi terhadap Kauryanmin Satintelkam, operator pelayanan SKCK Online, petugas verifikasi dan penerbitan SKCK, serta masyarakat pengguna layanan. Analisis data menggunakan model Miles, Huberman, dan Saldana yang meliputi kondensasi data, penyajian data, dan penarikan kesimpulan.\r\nHasil penelitian menunjukkan bahwa kualitas pelayanan SKCK Online pada aplikasi \u201cPolri Super App\u201d di Polres Bojonegoro secara umum telah berjalan dengan baik. Aplikasi mampu mempermudah proses pelayanan, sistem cukup andal dalam mendukung pelayanan, serta mekanisme perlindungan data telah memberikan rasa aman bagi pengguna. Namun demikian, masih ditemukan kendala berupa gangguan sistem, kualitas jaringan internet, dan perlunya peningkatan sosialisasi penggunaan aplikasi. Oleh karena itu, diperlukan optimalisasi stabilitas sistem, penguatan infrastruktur teknologi, dan peningkatan edukasi kepada masyarakat agar kualitas pelayanan semakin efektif, efisien, dan mampu meningkatkan kepuasan pengguna.", "divisions": [ "sch_art" ], "status_changed": "2026-08-18 02:37:34", "title": "Kualitas Pelayanan Surat Keterangan Catatan Kepolisian (SKCK) Online pada Aplikasi \u201cPolri Super App\u201d di Polres Bojonegoro", "keywords": "Kualitas Pelayanan, E-Service Quality, SKCK Online, Polri Super App, Pelayanan Publik.", "corp_creators": [ "universitas bojonegoro" ], "contributors": [ { "name": { "honourific": null, "family": "Rupiarsieh", "lineage": null, "given": "Rupiarsieh" } }, { "name": { "honourific": null, "family": "Muhhamad Miftahul Huda", "lineage": null, "given": "Huda" } } ], "type": "thesis", "metadata_visibility": "show", "rev_number": 28, "eprintid": 5999, "thesis_name": "sarjana", "date": "2026-07-30", "documents": [ { "language": "en", "eprintid": 5999, "rev_number": 2, "uri": "https://repository.unigoro.ac.id/id/document/18305", "security": "staffonly", "files": [ { "hash": "05961316b8b66bff5865107a7cf20eb1", "fileid": 82910, "filesize": 1428120, "uri": "https://repository.unigoro.ac.id/id/file/82910", "datasetid": "document", "filename": "ABSTRAK.pdf", "objectid": 18305, "mime_type": "application/pdf", "mtime": "2026-08-11 09:17:09", "hash_type": "MD5" } ], "main": "ABSTRAK.pdf", "docid": 18305, "placement": 1, "format": "text", "pos": 1, "mime_type": "application/pdf" }, { "language": "en", "eprintid": 5999, "rev_number": 1, "uri": "https://repository.unigoro.ac.id/id/document/18309", "security": "public", "files": [ { "hash": "0fd85c55de5477b1ea9056bee2818175", "fileid": 82915, "filesize": 304040, "uri": "https://repository.unigoro.ac.id/id/file/82915", "datasetid": "document", "filename": "BAB I.pdf", "objectid": 18309, "mime_type": "application/pdf", "mtime": "2026-08-11 09:17:45", "hash_type": "MD5" } ], "main": "BAB I.pdf", "docid": 18309, "placement": 2, "format": "text", "pos": 2, "mime_type": "application/pdf" }, { "language": "en", "eprintid": 5999, "rev_number": 2, "uri": "https://repository.unigoro.ac.id/id/document/18335", "security": "validuser", "files": [ { "hash": "f58f915ca8ce86893def76e42bf4c564", "fileid": 82942, "filesize": 321128, "uri": "https://repository.unigoro.ac.id/id/file/82942", "datasetid": "document", "filename": "BAB II.pdf", "objectid": 18335, "mime_type": "application/pdf", "mtime": "2026-08-11 09:18:56", "hash_type": "MD5" } ], "main": "BAB II.pdf", "docid": 18335, "placement": 3, "format": "text", "pos": 3, "mime_type": "application/pdf" }, { "language": "en", "eprintid": 5999, "rev_number": 2, "uri": "https://repository.unigoro.ac.id/id/document/18336", "security": "validuser", "files": [ { "hash": "12ced032753ccd512b41f27997677d46", "fileid": 82944, "filesize": 288173, "uri": "https://repository.unigoro.ac.id/id/file/82944", "datasetid": "document", "filename": "BAB III.pdf", "objectid": 18336, "mime_type": "application/pdf", "mtime": "2026-08-11 09:19:03", "hash_type": "MD5" } ], "main": "BAB III.pdf", "docid": 18336, "placement": 4, "format": "text", "pos": 4, "mime_type": "application/pdf" }, { "language": "en", "eprintid": 5999, "rev_number": 2, "uri": "https://repository.unigoro.ac.id/id/document/18337", "security": "validuser", "files": [ { "hash": "76b133119dfc3a68f72ac5cf7053dce9", "fileid": 82946, "filesize": 742226, "uri": "https://repository.unigoro.ac.id/id/file/82946", "datasetid": "document", "filename": "BAB IV.pdf", "objectid": 18337, "mime_type": "application/pdf", "mtime": "2026-08-11 09:19:12", "hash_type": "MD5" } ], "main": "BAB IV.pdf", "docid": 18337, "placement": 5, "format": "text", "pos": 5, "mime_type": "application/pdf" }, { "language": "en", "eprintid": 5999, "rev_number": 1, "uri": "https://repository.unigoro.ac.id/id/document/18338", "security": "public", "files": [ { "hash": "466776261e1e7ede5b21a6eea3fc7891", "fileid": 82948, "filesize": 256452, "uri": "https://repository.unigoro.ac.id/id/file/82948", "datasetid": "document", "filename": "BAB V.pdf", "objectid": 18338, "mime_type": "application/pdf", "mtime": "2026-08-11 09:19:22", "hash_type": "MD5" } ], "main": "BAB V.pdf", "docid": 18338, "placement": 6, "format": "text", "pos": 6, "mime_type": "application/pdf" }, { "language": "en", "eprintid": 5999, "rev_number": 2, "uri": "https://repository.unigoro.ac.id/id/document/29636", "security": "validuser", "files": [ { "hash": "3e49cb23b86b3803c42b73aeaddf26e5", "fileid": 97732, "filesize": 2115012, "uri": "https://repository.unigoro.ac.id/id/file/97732", "datasetid": "document", "filename": "LAMPIRAN.pdf", "objectid": 29636, "mime_type": "application/pdf", "mtime": "2026-08-14 15:01:33", "hash_type": "MD5" } ], "main": "LAMPIRAN.pdf", "docid": 29636, "placement": 39, "format": "text", "pos": 39, "mime_type": "application/pdf" } ], "datestamp": "2026-08-18 02:37:34" }