<mets:mets OBJID="eprint_6146" LABEL="Eprints Item" xsi:schemaLocation="http://www.loc.gov/METS/ http://www.loc.gov/standards/mets/mets.xsd http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-3.xsd" xmlns:mets="http://www.loc.gov/METS/" xmlns:mods="http://www.loc.gov/mods/v3" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><mets:metsHdr CREATEDATE="2026-09-23T15:18:52Z"><mets:agent ROLE="CUSTODIAN" TYPE="ORGANIZATION"><mets:name>Repository Universitas Bojonegoro</mets:name></mets:agent></mets:metsHdr><mets:dmdSec ID="DMD_eprint_6146_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:titleInfo><mods:title>Kualitas   Pelayanan  Uji  Kir   Unit  Pelaksanaan  Teknis (UPT)  Dinas  Perhubungan   Kabupaten  Bojonegoro</mods:title></mods:titleInfo><mods:name type="personal"><mods:namePart type="given">A'yunina</mods:namePart><mods:namePart type="family">Agustina Qurrota A'yunina</mods:namePart><mods:role><mods:roleTerm type="text">author</mods:roleTerm></mods:role></mods:name><mods:abstract>Penelitian ini bertujuan untuk mengetahui pengaruh kualitas pelayanan terhadap kepuasan masyarakat pengguna layanan pada UPT Pengujian Kendaraan Bermotor Dinas Perhubungan Kabupaten Bojonegoro. Penelitian dilatarbelakangi oleh menurunnya jumlah kendaraan yang melakukan uji KIR dari 8.249 unit (2024) menjadi 7.674 unit (2025), meskipun pemerintah telah membebaskan biaya uji KIR sejak Januari 2024, sehingga diduga kualitas pelayanan menjadi faktor yang memengaruhi kepuasan masyarakat. 	Penelitian menggunakan metode kuantitatif dengan pendekatan eksplanatori. Variabel independen (X) adalah kualitas pelayanan yang diukur melalui lima dimensi SERVQUAL (tangibles, reliability, responsiveness, assurance, empathy), sedangkan variabel dependen (Y) adalah Unit Pelaksanaan Teknis Kendaraan. Sampel berjumlah 100 responden ditentukan dengan rumus Slovin. Data dikumpulkan melalui kuesioner, observasi, dan dokumentasi, lalu dianalisis menggunakan statistik deskriptif, uji validitas dan reliabilitas, uji asumsi klasik, regresi linier sederhana, uji t, uji F, serta koefisien determinasi.Hasil penelitian menunjukkan kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan masyarakat, dengan t hitung 13,586 dan F sebesar 184,586, serta korelasi Pearson 0,804 (sangat kuat). Kualitas pelayanan berkontribusi 64,6% terhadap kepuasan masyarakat, sisanya 35,4% dipengaruhi variabel lain. Disarankan UPT Pengujian Kendaraan Bermotor meningkatkan kualitas pelayanan melalui pelatihan petugas, modernisasi sarana-prasarana, dan penyediaan kanal aduan digital.</mods:abstract><mods:classification authority="lcc">Prodi Administrasi Publik</mods:classification><mods:originInfo><mods:dateIssued encoding="iso8601">2026-07-29</mods:dateIssued></mods:originInfo><mods:originInfo><mods:publisher>Ilmu Sosial dan Ilmu Politik;Administrasi Publik</mods:publisher></mods:originInfo><mods:genre>Thesis</mods:genre></mets:xmlData></mets:mdWrap></mets:dmdSec><mets:amdSec ID="TMD_eprint_6146"><mets:rightsMD ID="rights_eprint_6146_mods"><mets:mdWrap MDTYPE="MODS"><mets:xmlData><mods:useAndReproduction>
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