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      "abstract": "Pelayanan rawat jalan merupakan salah satu layanan kesehatan dengan tingkat permintaan yang tinggi serta berperan penting dalam menentukan kualitas pelayanan fasilitas kesehatan. Permasalahan yang sering terjadi adalah ketidakseimbangan antara jumlah pasien yang datang dengan ketersediaan sumber daya manusia (SDM), yang berdampak pada meningkatnya waktu tunggu pasien dan menurunnya efisiensi pelayanan. Oleh karena itu, diperlukan suatu pendekatan yang mampu menganalisis dan mengoptimalkan alokasi sumber daya manusia (SDM) secara sistematis. Penelitian ini bertujuan untuk memodelkan dan menganalisis alokasi sumber daya manusia (SDM) pada pelayanan rawat jalan menggunakan pendekatan Simulasi Kejadian Diskrit. Metode yang digunakan adalah pendekatan kuantitatif dengan memanfaatkan data kedatangan pasien, waktu pelayanan, serta jumlah tenaga kerja sebagai input model. Model simulasi dibangun untuk merepresentasikan kondisi nyata system pelayanan, kemudian divalidasi dengan membandingkan output model terhadap data aktual. Selanjutnya, dilakukan eksperimen beberapa skenario alternatif alokasi sumber daya manusia (SDM) untuk memperoleh konfigurasi yang optimal. Hasil penelitian menunjukkan bahwa metode Discrete Event Simulation (DES) mampu memberikan gambaran kinerja system pelayanan secara komprehensif. Skenario optimal yang dihasilkan terbukti mampu menurunkan waktu tunggu pasien dan meningkatkan efisiensi sistem pelayanan. Dengan demikian, pendekatan Discrete Event Simulation (DES) dapat digunakan sebagai alat bantu pengambilan keputusan dalam perencanaan dan pengelolaan sumber daya manusia (SDM), pada fasilitas pelayanan kesehatan.",
      "keywords": "Alokasi sumber daya manusia (SDM), pelayanan rawat jalan, simulasi kejadian\r\ndiskrit, waktu tunggu, efisiensi pelayanan.",
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