MEASURING E-SERVICE QUALITY THROUGH VILLAGE SIAP APPLICATION: THE SUCCESS KEY OF PUBLIC INFORMATION SERVICES IN BOJONEGORO

The Village SIAP application designed to support public services at the village level still
faces problems that are not optimal due to incomplete and inaccurate data. This study
aims to determine the success of implementing the Village SIAP application by assessing
the quality of electronic services using the D&M Model. In this edition, information,
systems, and services become three dimensions to determine the quality of IS services,
namely Information Quality (INFQ), System Quality (SYSQ), and Service Quality (SERQ).
The research method used is descriptive qualitative research. This study involved in-depth
interviews with government officials and residents to obtain a comprehensive
understanding of the use of the application. Data collection was carried out through
observation, interviews, and documentation. The study shows that the Village SIAP
application is generally effective in providing budget transparency through accurate and
complete budget and realization features, although improvements are still needed in the
details and relevance of information, especially in the village planning menu which is
considered too general. These findings highlight the advantages and disadvantages of the
application while providing recommendations to improve the quality of electronic services.
The results of the study are expected to provide practical recommendations that can be
applied to improve the quality of service effectiveness of application use in Bojonegoro
Regency.